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Leadership and professional local government managers: Before, During, and After a Crisis (ICMA, 2019)
Case reviews from Ron Carlee, D.P.A., captures the ideas, feelings, and stories of the professional managers who were involved in different crises. By analyzing the common and effective leadership and management skills and techniques that professional managers deploy when a crisis strikes, we can better understand the lessons learned from managers and identify lead-ing or promising practices that can be adopted by others.
Nine steps to making your company disaster-proof-ish
Cohen, A. (2020). Coronavirus Checklist. Bloomberg Businessweek, 4648, 36–37.
The article presents a checklist for businesses in dealing with the Wuhan corona virus outbreak. It mentions the need to develop responses in various areas such as crisis management and IT recovery as well as human resource guidelines, identify critical operations and needs, and how to deal with disruptions in supply chains.
Pandemic Planning Checklist for Businesses. (2006). Harvard Business Review, 84(5), 25–26.
This article presents a checklist of steps that should be taken to make sure that companies are prepared for disasters. The list of questions and suggestions was adapted by the magazine from a list developed by the U.S. Department of Health and Human Services and the Centers for Disease Control and Prevention. The list was compiled to prepare business for a possible world-wide epidemic of H5N1 avian flu. In six sections the document lays out plans for doing business in a crisis, the concerns of employees and customers, health and working-hours policies, protection of employees, and community assistance. (Please note it is 14 years old and may be outdated. It was included as it addresses epidemics specifically.)
“You Have to Lead From Everywhere.” (2010). Harvard Business Review, 88(11), 76–79.
In this edited interview, Allen who also brought post-Katrina New Orleans back from the brink of anarchy and headed the Coast Guard’s response to the September 11 attacks along the eastern seaboard – stresses the need to lead both from headquarters and on the ground. He discusses how the phenomenon of publicly available, real-time information has affected crisis management in recent years, addresses the challenges of managing multiple public and private stakeholders, and shares his thoughts on how to lead when an anxious public is counting on success.
Leading, Not Managing, in Crisis
MCGINN, D. (2017). Leading, Not Managing, in Crisis. Harvard Business Review, 95(6), 164–165.
A short article with summaries and advice on further reading (see books listed above).
Becoming Crisis Ready
AGNES, M., & Agnes, M. (2019). Becoming Crisis Ready. Public Management (00333611), 101(4), 8–12.
The article discusses ideas for organizations on how to get ready when crisis arise. The need for organizations to have a team that is equipped with knowledge and skills to determine, assess and response to any negative events in ways that can foster trust and credibility is discussed. Several steps on how organizations can help put their team on a strategic advantage in dire times are also provided.
Advice on Communicating During a Crisis
Frandsen, F., & Johansen, W. (2020). Advice on Communicating During Crisis: A Study of Popular Crisis Management Books. International Journal of Business Communication, 57(2), 260–276.
In this study, we investigate a sample of 15 popular crisis management books (PCMBs), written by crisis consultants and published between 1986 and 2018 in the United States or in the United Kingdom. The findings of the study reveal that PCMBs are more diverse than expected and that they cover important aspects of crisis management often neglected by academic publications. The article concludes with some implications for practice, research, and education.
To Recover from a Crisis, Retell Your Company’s Story
Hutson, H., & Johnson, M. (2016). To Recover from a Crisis, Retell Your Company’s Story. Harvard Business Review Digital Articles, 2–4.
The article discusses the importance of narratives in crisis management and relates the successful restoration and renewal project of the B&O Railroad Museum following its collapse in 2003.
Carlee, R. (2019). Manage This. Public Management (00333611), 101(4), 30.
The article discusses ideas for local government professionals on how to effectively lead before, during, and after a crisis. It highlights the report released by the International City/County Management Association (ICMA) which offer several important insight about leadership in government organizations. The need for city managers to support their employees to prepare resources and procedures, as well as policies and discipline to implement shifts is also emphasized.
(Nonprofit) Don’t Go it Alone in a Crisis
Canton, L. (2019). Don’t Go it Alone in a Crisis: Will you be prepared if the unthinkable happens? An emergency-management expert shows you how to be sure. Nonprofit World, 18–19.
The article offers suggestions on pre-planning before a crisis hits in organizational settings. Topics include right decision making by collecting and analyzing information about the crisis, creating an action plan, and getting it implemented; building a right team having trusted advisors and making up a crisis management team; and the tips to build a good team such as skilled people, the most trusted people, and the people with internal and external information.