Updated FAQs November 2020

Is the Library open?

The Kenton County Public Library’s physical buildings will be closed to patrons Saturday, Nov. 21-Sunday, Dec. 13. The drive-thru at all three locations and online services will still be available. Closing the physical buildings to in-person service is in accordance with orders made by the Governor’s office on Wed., Nov. 18.

The drive-thru will be open Monday-Friday from 9 a.m.-7 p.m. and Saturday from 10 a.m.-5 p.m.

Hours have been modified to:

Monday through Friday, 9 am to 7 pm

Saturday, 10 am to 5 pm.

The Library will also be closed on Sunday.

The drive-thrus at all locations are also open during business hours to pick up holds. Please place items on hold prior to pick-up at www.kentonlibrary.org or by calling (859) 962-4000. Book drops are open 24 hours a day, seven days a week.

Chat is available during open hours

Why are my holds in transit for so long?

Once items are checked in, they go into quarantine for 72 hours. This includes holds, which will show as being in transit status. After 72 hours they are checked in and made available as holds for you to pick up.

Are there going to be Library programs again?

Yes! Due to current social distancing guidelines and space limitations regarding the number of people allowed in the building, we are unable to offer in-person programs of more than 10 people. We are continuing to monitor state and health official guidelines and will expand in-person programming when permitted. Currently we offer many programs online through Facebook and Zoom. Click here for a calendar of events.

I have a lot of books to donate. Where can I take them?

We are not currently accepting donations. 

What services are available at the drive-thru?

You can:

-Drop off items in drop box before picking up items at window

-Pick up holds

-Renew Library card

Please do not:

-Pick up or return large items like telescopes

In order to expedite the lines at the drive-thru, please place your items in the book drop before picking up items at the window. All returned items will be kept in quarantine for 3 days.

Can I walk up to the drive-thru?

We will provide walk-up service at the drive-thru as long as it is safe for the walkers to do so.

How many items can I put on hold?

Up to 100 holds can be placed online at this time.

Will I be fined for overdue items?

No. Overdue fees for returned items will not be charged.

Did I lose my hold on my items while the library was closed?

No, your current holds will remain on hold. You will be notified when it is ready for pickup.

How will I be notified when my items are ready?

When you place items on hold, you are given options of the location in which you wish to pick up. You are also asked how you want to be notified, phone call, text or email. You can verify or change notifications via calling or chatting the library.

Can I get a library card through the drive-thru?

Yes! You can apply for a library card online here: https://www.kentonlibrary.org/library-card

We will email a library card number to you within 24 hours. Physical cards will be mailed to your provided address.

In addition, if you are a Kenton County resident, you can sign up to for an instant digital library card that will allow you to access eBooks, audiobooks, TV, movies, and music through our Overdrive (Libby) and Hoopla services. Click here for information on using Overdrive (Libby) and Hoopla.

What if my library card is expired?

You can contact the library during open hours to renew your card via the chat function or calling (859) 962-4000. You can also contact the library through Facebook messenger.

What if I lost my library card?

Staff can access your account using name and other pertinent details from the information you’ve provided.

If I have a question how can I ask a librarian?

We are currently answering questions via our online chat services, via email and you can call during open hours. In addition, we are monitoring all our social media pages on a regular basis for questions. We are here to help!

What online resources can I access?

We have many great resources available to help support our community while our physical branches are closed. The library provides online access to e-books, audiobooks, magazines, homework help, genealogy databases, and more! Check out the Library’s digital resources.

Is the library hosting online events while the library is closed?

Yes! The library is hosting daily Facebook Live Events. Events can also be found on our Youtube Channel.

Full Calendar of Events

Facebook / Instagram / Zoom Live Schedule:

This schedule is subject to change, please check our events calendar for up to date information.