Updated FAQs June 2020

 
Is the Library open?
As of Monday, June 8, all Library locations will be open. Hours have been modified to:
Monday through Friday, 9 am to 7 pm
Saturday, 10 am to 5 pm.
The Library will also be closed on Sunday.
The first hour of each weekday is reserved for seniors age 60+ and those higher risked individuals.
The drive-thrus at all locations are also open during business hours to pick up holds.  Please place items on hold prior to pick-up at www.kentonlibrary.org or by calling (859) 962-4000. Book drops are open 24 hours a day, seven days a week.
 
Do I have to wear a mask when I visit?
Per the Governor and health officials, they are recommended to be worn by the public but are not required for use of the Library.  We have made masks available for visitors if they choose to wear one.
All staff are required to wear a mask while working. The Library is following Kentucky’s Healthy at Work guidelines (https://govstatus.egov.com/ky-healthy-at-work).
 
What can I expect when I visit?
While we are glad that the Library is open to the public again, service will look a bit different.
Per government guidelines, we are limited in the number of people who can be in the Library at any one time. In order to allow as many visitors access to the building as possible, we are providing quick services such as:

  • Grab and go browsing of items
  • One hour of computer use
  • Quick reference assistance
  • Copy, scan and fax

Depending on the number of people visiting at any one time, there may be a wait to get into the building. Additionally, you may notice the furniture has been moved. Due to occupancy limits per governmental guidelines, during this phase of the Library’s reopening, our focus is on allowing patrons to quickly come in and complete their business. However, if you need the assistance of a chair, please ask a staff member.
 
Why are there limits on computers?
There are limited times on computers to provide access to as many people as possible given the fact that we have fewer computer terminals available due to social distancing guidelines.
 
Why can’t I stay as long as I want?
While we’d love people to stay, right now we are trying to get as many people in the building as possible. To ensure fair and reasonable access to as many Library users as possible, we’ve had to enact building occupancy limits.  This also allows the Library to best comply with social distancing guidelines put in place by the Governor.
 
How are you keeping items and the buildings clean?
Since the Library closed in early March, staff have been cleaning and modifying the branches and its procedures to ensure a safe environment. The Library is following Kentucky’s Healthy at Work guidelines (https://govstatus.egov.com/ky-healthy-at-work). Additionally, all items that are returned are placed in a 72-hour quarantine before being returned to the shelves. See additional precautions taken here.
 
I turned in my items one, two or three days ago. Why are they still showing up on my account?
Once items are returned, they go into immediate quarantine for 72 hours before being checked in. After 72 hours they are checked in and made available on the shelves or for people to place on hold online. Fines are not being charged for overdue items. If you think you returned your items and they are showing up on your account four days or longer after you returned them, please contact us, (859) 962-4000.
 
Are there going to be Library programs again?
Yes! Due to current social distancing guidelines and space limitations regarding the number of people allowed in the building, we are unable to offer in-person programs of more than 10 people. We are continuing to monitor state and health official guidelines and will expand in-person programming when permitted. Currently we offer many programs online through Facebook and Zoom. Click here for a calendar of events.
 
Can I use the meeting and study rooms?
We are unable to provide meeting room use at this time. We will continue to modify Library use as the governmental guidelines are updated
 
Will the Local History and Genealogy Department be open?
The Local History and Genealogy Department will be open the same hours as the building, 9am to 7pm, Monday through Friday and 10am to 5pm on Saturday.  Due to limited computer availability and occupancy limits, only four researchers at a time will be allowed access to the space.

  • Researchers wishing to reserve a time slot to visit the department will be able to do so by calling the Local History Desk at (859) 962-4070.
  • Research appointments will be made for a minimum of two hours.
  • Researchers will be limited to one reservation per day.
  • Visits can be extended if no other reservations or walk-ins arrive before the end of an individual’s time slot.
  • Circulating collections will be available for public browsing.
  • If there are no researchers or reservations, the floor may be opened for other purposes.

 
Is the tool lending library open?
Yes, you can borrow tools from Empower Tools. Click here for details on how to start borrowing.
 
I have a lot of books to donate. Where can I take them?
If possible, please hold onto your donations at this time. Volunteers donate their time to process and sort donated materials and they are not returning to the Library just yet. However, we will accept them. If you have a large donation, please take it directly to the William E. Durr Branch, 1992 Walton-Nicholson Road, Independence, 41051. This is where donated items are stored and processed.
 
Is the Library going to provide free lunches for children this summer? 
Summer lunches are offered in a variety of ways this year.
Covington Independent School District: Beginning June 1 the schools are offering, (link to flyer)
Families will be provided 7-days-worth of food at the following school sites (in parking lot):
John G. Carlisle – Mondays, 4:30-5:30 PM Sixth District – Tuesdays, 4:30-5:30 PM Ninth District – Wednesdays, 4:30-5:30 PM Latonia – Thursdays, 4:30-5:30 PM Glenn O. Swing – Fridays, 4:30-5:30 PM
Families will be provided 7-days-worth of food at the following locations (split according to serving days):
Latonia Terrace – Tuesdays & Thursdays, 11:00 AM-12:00 PM City Heights – Mondays, Wednesdays, Fridays, 11:00 AM-12:00 PM
Erlanger/Elsmere School District: As of June 1 – meals can be picked up at Lloyd and at Howell from 10 am-12 on Mondays and Wednesdays.
Kenton County School District: The Kenton County School District is providing free lunch again this summer every Friday.  They will be serving outside of the William E. Durr Branch Library from noon to 1 pm through August 7.   Adults have the option of buying a lunch for a nominal fee
 
Is the Summer Reading Celebration still happening?
Yes, we still encourage everyone to participate in the Summer Reading Celebration. You can do so on the app or in person. Learn more at https://www.kentonlibrary.org/src.
 
What services are available at the drive-thru?
You can:
-Drop off items in drop box before picking up items at window
-Pick up holds
-Renew Library card
 
Please do not:
-Pick up or return large items like telescopes
In order to expedite the lines at the drive-thru, please place your items in the book drop before picking up items at the window.  All returned items will be kept in quarantine for 3 days.
 
Can I walk up to the drive-thru?
We will provide walk-up service at the drive-thru as long as it is safe for the walkers to do so.
 
How many items can I put on hold?
In order to ensure that everyone has an opportunity to get what they need, up to 100 holds can be placed online at this time.
 
When do I need to return items I have?
Items checked out prior to closing are all due June 1.  We will resume automatic renewals at that time.
 
Will I be fined for overdue items?
No. Overdue fees for returned items will not be charged.
 
Did I lose my hold on my items while the library was closed?
No, your current holds will remain on hold. You will be notified when it is ready for pickup.
 
How will I be notified when my items are ready?
When you place items on hold, you are given options of the location in which you wish to pick up. You are also asked how you want to be notified, phone call, text or email. You can verify or change notifications via calling or chatting the library.
 
Can I get a library card through the drive-thru?
Yes! You can apply for a library card online here: https://www.kentonlibrary.org/library-card
We will email a library card number to you within 24 hours. Physical cards will be mailed to your provided address.
In addition, if you are a Kenton County resident, you can sign up to for an instant digital library card that will allow you to access eBooks, audiobooks, TV, movies, and music through our Overdrive (Libby) and Hoopla services. Click here for information on using Overdrive (Libby) and Hoopla.
 
What if my library card is expired?
You can contact the library during open hours to renew your card via the chat function or calling (859) 962-4000. You can also contact the library through Facebook messenger.
 
What if I lost my library card?
Staff can access your account using name and other pertinent details from the information you’ve provided.
 
If I have a question how can I ask a librarian?
We are currently answering questions via our online chat services, via email and you can call during open hours.  In addition, we are monitoring all our social media pages on a regular basis for questions. We are here to help!
 
What online resources can I access?
We have many great resources available to help support our community while our physical branches are closed. The library provides online access to e-books, audiobooks, magazines, homework help, genealogy databases, and more! Check out the Library’s digital resources.
 
Is the library hosting online events while the library is closed?
Yes! The library is hosting daily Facebook Live Events. Events can also be found on our Youtube Channel.
 
Facebook Live Schedule: 
June 2020
Sunday
7pm: Bedtime Pajama Stories
 
Monday
9am: Mindful Mondays Yoga
4pm: How-To For Adults
 
Tuesday
10am: Preschool Storytime
12:30pm: Tech Tips Tuesday
 
Wednesday
10am:  Cuento Español/Spanish Storytime
4pm: How-To For Kids/Families
 
Thursday
10am: Storytime @ 10
4pm:  Tiempo Creativo/Creative Time
 
Friday
June 5 & 19, 10am: Kentucky History
June 12 & 26, 10am: Trivia
Weekly, 4pm:  Finally Friday Yoga
 
Saturday
10am: Preschool Playart
 
Where can I find up–to–date information about the COVID-19 (Coronavirus) pandemic?
Visit our Covid-19 Resources page for more information about Covid-19 (Coronavirus) and other community assistance resources. https://www.kentonlibrary.org/2020/covid-19-resources